02-15-2010
09:17 PM
1 Love
My problem with your policy -
DONT LET ON THE PLANE IF I HAVE A TICKET FOR 1 SEAT AND YOU THINK I'M TOO FAT FOR YOUR 2 SEAT RULE.....
that is the point and where the mistake was made.
How can you not admit and see that????
I quit Southwest Airlines for calling this statement some sort of apology or reasoning. It was handled poorly!!!
The sensitivity of a brick.
I suppose to be fair we should take off our shoes AND BE WEIGHED so there can be an even playing field. Who decided who is too fat to fly?? Who gets to make the decision to pull soemone from a plane??
You may have had that rule for 25 years, but I think you better re-examine how you inforce it with some sensitivity.
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02-15-2010
08:58 PM
1 Love
Dear Southwest Airlines,
Sometimes a person and/or a society can only take so much of something and then there is something that becomes "the straw that broke the camel's back"! I'm 33, female - and hate to admit this, but I'm overweight...fat...**insert whatever term you like**
I don't think you could ever realize how sensitive an issue this is for a person that has been dealing with these issues all their lives. I believe if there are rules in a certain weight and the number of seats involved then there should be SOME SENSITIVITY TRAINING IN HOW TO HANDLE SAID RULES!!! It's like a woman being around crude jokes, gay people being singled out and called nasty names, men being objectivified.... there are all kinds of discrimination. It has nothing to do with whether or not a person has or NEEDS 2 seats. It has to do with that person being allowed on the plane and then removed in front of 200+ people. For me, that is a moment I would die of embarrassment from. My heart broke hearing about the woman that flew with Mr. Smith's flight home that had it sugested that she purchase 2 seats in the future.
There has to be a better way of addressing this. Let's face it people.... flying in a plane is not comfortable.
Also, let me address - you may not like sitting next to me on a plane, but maybe you smell - my point...we all have issues and if you smelled I don't think it right for you to be called out on a plane full of people....or possibly moved.
This issue is very sensitive to me. It had never really crossed my mind, but glad my attention was brought to it. I would be the unknowing woman getting pulled from the plane. I can fit in the seat and all - who makes the judgement of who is too fat for their plane. I suppose next Southwest Airlines will have us take off our shoes and jump on a scale while we're at it!!! Seriously, I feel like that's where we are.
Frankly, unless a different statement is released from Southwest than the one I just read - I won't be flying Southwest anymore!
It's the principle people!!
It's customer service and common sense. Maybe people like me do need 2 seats, but have a little respect for how you handle the matter and if more than 1 person let me on the plane - I should have passed your TOO FAT TO FLY test!!! Awful - just awful!!
Shame on you Southwest Airlines and shame on all the people complaining about having to sit next to overweight people. People are people.... people have feelings and should be treated according!!
I guess this is big business and who cares about people's feelings. It's not about getting money back - you can't take back a moment like that - it's there - like a scar....
horrible
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02-15-2010
08:54 PM
1 Love
Dear Southwest Airlines,
Sometimes a person and/or a society can only take so much of something and then there is something that becomes "the straw that broke the camel's back"! I'm 33, female - and hate to admit this, but I'm overweight...fat...**insert whatever term you like**
I don't think you could ever realize how sensitive an issue this is for a person that has been dealing with these issues all their lives. I believe if there are rules in a certain weight and the number of seats involved then there should be SOME SENSITIVITY TRAINING IN HOW TO HANDLE SAID RULES!!! It's like a woman being around crude jokes, gay people being singled out and called nasty names, men being objectivified.... there are all kinds of discrimination. It has nothing to do with whether or not a person has or NEEDS 2 seats. It has to do with that person being allowed on the plane and then removed in front of 200+ people. For me, that is a moment I would die of embarrassment from. My heart broke hearing about the woman that flew with Mr. Smith's flight home that had it sugested that she purchase 2 seats in the future.
There has to be a better way of addressing this. Let's face it people.... flying in a plane is not comfortable.
Also, let me address - you may not like sitting next to me on a plane, but maybe you smell - my point...we all have issues and if you smelled I don't think it right for you to be called out on a plane full of people....or possibly moved.
This issue is very sensitive to me. It had never really crossed my mind, but glad my attention was brought to it. I would be the unknowing woman getting pulled from the plane. I can fit in the seat and all - who makes the judgement of who is too fat for their plane. I suppose next Southwest Airlines will have us take off our shoes and jump on a scale while we're at it!!! Seriously, I feel like that's where we are.
Frankly, unless a different statement is released from Southwest than the one I just read - I won't be flying Southwest anymore!
It's the principle people!!
It's customer service and common sense. Maybe people like me do need 2 seats, but have a little respect for how you handle the matter and if more than 1 person let me on the plane - I should have passed your TOO FAT TO FLY test!!! Awful - just awful!!
Shame on you Southwest Airlines and shame on all the people complaining about having to sit next to overweight people. People are people.... people have feelings and should be treated according!!
I guess this is big business and who cares about people's feelings. It's not about getting money back - you can't take back a moment like that - it's there - like a scar....
No more Southwest for me.
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