02-15-2010
12:27 PM
1 Love
Hey SWA If you are so concerned about 'people of size' and 'safety' the stop serving fattening peanuts on your flights!
You guys are just lying to cover your A** Your employees screwed up and you're covering for them.
Then you release info about how the customer routinely purchases two seats!? WTF part of 'standby' do you
not understand? I dont get it, you're an airline for crhissakes.. Standby == Squeezeby
If the armrests could go down.. and the two customers on either side of Mr. Smith didnt complain about
the overspill then it's a non issue.
Yeah I'm not a fan of getting smashed by the person that is spilling over the armrests and into my seat..
but, your flights are generally short, cheap, and I mostly get what I pay for.
If I want more room, then I pay higher prices and put up with the BS non-service from one of the other
carriers.
You guys screwed up and then slagged the guy in public.. yeah that's it.. blame the customer..
Well, if you have forgotten .. you are a service industry and that's not a great way to win over
customers.
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