02-15-2010
11:31 AM
1 Love
I love you guys but you screwed up. Not because you kicked one of my fav directors off one of your planes. In my opinion, the root cause of this issue in the first place? And my suggestion to all airlines. If you can't make money in this business without continually having to cram more and more seats into the same plane, then go do something else. At the end of the day, airlines brought this upon themselves. Big people flew 30 years ago. But, they, and the people around them, had a lot more room to spread their wings...and butts.
Now, as a result, you have backed yourself into an unenviable corner. This is a higher level strategic customer service issue than appears on the surface also. Can you really service everyone equally under these conditions while also servicing the common interests of the masses of your customer base? Or is that always going to end in disaster? An average full passenger plane carries a couple hundred people of varying sizes and reasons for flying.
Like hundreds of others....of course I blogged about it.
http://custservicestories.blogspot.com/2010/02/silent-bob-finds-his-voice.html
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