BOTTOM LINE:
~ Your employees are routinely rude and obviously unprofessional.
~ Customer Satisfaction has apparently become an ELIMINATED priority in SWA's Guidelines.
~ You have SERIOUSLY under-estimated the POWER of today's Social Media sources.
That said, I predict a marked DROP in stock value of SW Airlines shares .
~ BIG MISTAKE ~ attn: Ms. Rutherford and Gary Kelly, CEO. ~ HUGE MISTAKE.
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