01-22-2007
04:08 PM
1 Love
Today is 1-22 and still no booking past 5-10-07. Bill, wake up, my man. Provide some service to customers on the schedule. We're not talking much here, but the month of May needs to be planned for us. We have to secure time off of work, etc. We need to work in a bunch of RR tickets, with potential availability issues, etc. I need to know this. Apparently, Southwest no longer cares about its customers. My RR visa is up for renewal and I think I am going to call and cancel it. I have these RR tickets I can't seem to use because you won't open the schedule up and some expire 5-27. Bill, I gotta know now......shoot, I guess I will cancel it. That means a bunch of my business will probably go back to Alaska Airlines again.....your loss, but you and Colleen dropped the ball on me. Very, very disappointed.....
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