Janet's post raised a question that I would like to clarify. While our evaluation of boarding methods (or "test") is limited to select departures from San Diego, the developers of the evaluation had a variety of Customers in mind during the design phase, including those with a disability. As you know, seats are being assigned to only those Customers traveling on evaluation flights from San Diego. Parties who are booked on the same reservation are assigned seats together. (Helpful Tip: If your traveling companion is not "booked" in the same reservation, we cannot guarantee you will be sitting together.) In addition, legally required preboarding for Customers who have a disability is being continued for all boarding methods tested. During this evaluation period only, seats are being assigned manually by our Employees because we do not have a system in place to allow you to do that for yourself. If you are contacted by a Southwest Airlines representative to let you know you will be traveling on an evaluation flight from San Diego, be sure to checkin for your flight as you normally would (24 hours in advance on southwest.com or at the airport) then be sure to discuss your situation with our Customer Service Agents when you receive your seat assignment at your departure gate. Our consistently high ratings in Customer Satisfaction are well deserved and we'll work very hard to come up with a solution to meet your needs.
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