I am also very disappointed in the way that young lady was treated. If your going use the excuse "family airline" then be consistent. I've been a very long time business customer of southwest. Mid 90's when I stated flying several times a month. In the past southwest was always one that I looked at the most. Those days however are indeed in the past. I've seen much worse than that on your flights both from customers as well as the racy attitudes of some of your flight attendants that are delusional when it comes to their entertainment talents.
I think that you've made a huge mistake.
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