Southwest Airlines Community

Well, Southwest, despite alot of noise and fury, you ended up getting it right as you always do. Self-deprecating humor and a commitment to refrain from policing flyers' outfits was exactly what most of your long time customers were looking for. The extremists on both sides of the issue will never be happy, but the rest of us appreciate the way you ended up handling this. ... View more

I have been a faithful Southwest flyer and Rapid Rewards member for many years, and have long argued that other airlines would be better served if they followed your lead. The recent imbroglio regarding Southwest employees policing the dress of your pasengers has led me to reconsider flying on Southwest going forward. Unfortunately, I am constrained to conclude that you permit or encourage the arbitrary imposition of undocumented "fashion" regulations on paying passengers whose appearance apparently didn't alarm a gate agent and whose attire has not been suggested to be unreasonable until declared so by...a flight crew??? That's just silly. You're going to lose a lot of loyal customers if you allow this to continue. ... View more