Dear Kevin and SWA...
So... I thought I would wait a while before commenting on the new RR program. I am going to do my best to refrain from spewing any anger or hostility, but please forgive me in advance if any happens to leak out as I share my observations.
Please keep in mind that I refrained from commenting until I "experienced" your new program, and didn't just respond based on speculation.
I would like to refute the comment you made to Dennis on an early post that this program was created as a "win-win for both our frequent travelers (such as yourself) and Southwest." This program is OBVIOUSLY not for the benefit of any traveler, let alone the business traveler as you say, here is whyÃ
... View more