Mr. Kelly and Staff,
My husband and I flew TPA-DEN on 27 Oct. the 5:00PM n/s. Our crew was SOUTHWEST AIRLINES!!! I found out they were MCO based and they were excellent! They were what SWA stands for and why we fly SWA. In the past we have not had as good service and comments have been made that cost cutting is service cutting as well, This crew was the crew dilligence, service and care we had come tto expect under Herb and had started to miss. That said our return DEN-TPA on 1 Nov. n/s departing DEN around 5:00 PM arr. TPA at 10:35 PM with our LAS crew was just as pleasant an experience and exhibited everything SOUTHWEST had come to stand for. Please be sure with the merger the "new FA's are as well trained and in the mode of the SWA Herb started almost 40 years ago.
Please commend the crews for their excellent service on our flights. Thank you, Barbara Weber
... View more