Ok.. So Kevin Smith could get both armrests down. He also bought 2 seats on the original flight. Maybe he knew about the rule, maybe he didn't. Here's the problem from how I see it.
Southwest put him on a flight. Southwest then denied him AFTER they placed him on a flight. If they knew he had bought 2 seats and they were placing him on a flight then why was he being asked not to fly? They should have placed him in a flight that had 2 seats available.
Probably because the issue isn't about the comfort zone and safety procedures but more about fuel costs for the extra weight.
Seriously, I fly Southwest because it's the cheapest airline to go through. However, I've also been stuck next to some very large people. If they are buying 2 seats due to comfort zones and safety issues then why am I being cramped in next to them and the whole row is taken up? Shouldn't there be an empty seat there so I don't have to share my seat with them?
So Southwest.. get on the ball. If you're going to make people of certain sizes buy 2 seats then it's time to quit double booking those seats that no one is sitting in and start flying planes that are half empty.
The next time I decide to fly with you and a large person is sitting next to me I will ask where that empty seat is so I can go sit there.
Until the day comes that you are comfortable flying half empty planes because you force larger people to buy 2 seats, don't victimize the larger people in front of a plane FULL of customers. Because if they actually bought 2 seats you wouldn't have a FULL plane.
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