My baggage was lost this past Tuesday and I was told that the bag was located on Wednesday evening. Also, that the bag would be delivered by Fed Ex by 12 noon on Thursday. Thursday afternoon, after not receiving the bag I called and was told that the Fed Ex person had an attitude and did not come and pick up the bag, would I like to come to the airport and pick up the bag - a 2 hour drive. Since I was ending one leg of my vacation and the next delivery time conficted with my travel plans I would be in transit, I thought it would be best that when I arrive home, arrangements could be made to have my bag delivered. My wife has just spent a half hour on hold and making arrangements to have the bag delivered and is now waiting for a phone call from Dulles baggage department to make arrangements to have the bag delivered.
During this process, thursday afternoon, I asked the person from Dulles Airport -Troy - to provide me with the original FedEx documentation requesting that FedEx pick up my bag. I found it hard to believe that FedEx would not pick up a bag and one of your employees felt it would be convenient to fabricate a reason why my bag had not been delivered. I was told the information from FedEx could not be provided.
Hopefully, some thing positive will come out of this process. We have learned that when we are told an item is being delivered to request a reference number or tracking number. I would hope that your staff would be more professional in there communications .
Please advise me on your acceptable process to be reimbursed for the clothing items I purchased for the past few days, thank you.
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