SW airlines, you f-up big time. Own up to without all the double talk. Hearing this story really pisses me off. I will not fly SW airlines. Ugh. Horrible. What happened to Sue, the attendant who dealt with KS so poorly? She should be fired. If you are an attendant, you should have good customer service skills. With unemployment the way it is, why can't we get good customer service in this country?
... View more
