EMPLOYEE COMMENDATION:
I flew round-trip from Phoenix to San Francisco over this past weekend for a quick family visit. The return flight was #654 (SFO to LAX to PHX and then on to El Paso and Dallas/Love). I sat in the first row and the two flight attendants assigned up front were Kristen Lumme and another Kristen (sorry, I did not obtain her full name). Both of them were great! Kristin Lumme was especially professional, considerate and patient with the flight being delayed (late plane coming in from Las Vegas), then handling a young UM, a handicapped senior passenger and getting the respective passengers for these full flights on and off at SFO, LAX and then PHX (where I got off to go home). I was very impressed with both of the Attendants who hustled to get people seated, drinks handed out and snacks offered in the short time we were on the flights.
Please pass these comments onto these two Attendants, as I believe your employees should know when they do a GREAT job. Ms. Lumme should remember me because we exchanged "war" stories about our respective career fields and dealing with intoxicated people involving orange juice and vodka. Thank you.
Bill Seltzer
Training /Background Coordinator
Prescott Valley Police Department
Prescott Valley, AZ
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