11-11-2008
12:29 AM
2 Loves
Southwest, what are you thinking? Are you kidding me? Have you now stooped so low as to just become another American brand name that has just outsourced itself to the cheapest bidder? What can we expect next? To talk to outsourced reservation agents "based" in Bangladesh (or the like) like the individuals I got to "converse" with during your ATA codeshare debacle? Wow! Now that was an experience! Not enjoyable to be sure, neither my scheduling/coordinating experience nor the flight segment on ATA! When I book Southwest, I want to fly Southwest!
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