If you knew he needed two seats, and he paid for two seats, why would you approve him on a standby flight with only one seat? Shouldn't you have said, "Sorry, Mr. Smith, we don't have enough seats on this flight" rather than seat him and then humiliate him by forcing him off the aircraft? What does he get..."we're sorry for your inconvenience. Here's a voucher for a future flight. Typical airline apology....instead of taking responsibility and admitting a mistake, you start yelling "we did it for safety purposes." It's a hollow apology.
... View more