Just returned from my first flights with SWA and want to give Big Kudos to the crew on flight 286 from SAN DIEGO CA(SAN) to RALEIGH DURHAM(RDU). Lora was especially helpful in looking after my 2 year old son who was travelling with an ear infection. Her attention to his welfare was heartwarming and she somehow managed to rustle up some gum for him to chew on the ascents and descents. I'm a frequent flyer for business on other airlines but the whole SWA customer service experience will ensure I'll look you up first...regards, Brian
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