I commend Southwest for handling this Twitter abuse with dignity and professionalism. I have (on another airline) been seated next to someone who really needed two seats. It was more than uncomfortable for the duration of the flight, but when we hit turbulence, I felt that my safety was compromised.
Mr. Smith has clearly been aware of and complying with this policy for years, and it only became an issue to him once he had a fairly awful-looking movie to promote. His tirade was inappropriate and offensive, and he used Southwest as a target in what looks like an effort to promote himself and his new film.
No doubt, this is a delicate issue, but Southwest's policy is more than fair.
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