That's great. Now if you can solve the problem of shitty service I've had on the last half dozen flights, that would be great. Late, surly gate staff, waiting eons for luggage, surly gate staff, giving away seats before the 10 minute time period, surly gate staff, not announcing passenger names at gate before giving away seats, surly gate staff, late flights ... Frankly if these tickets hadn't all been purchased for me by clients, I'd never have flown Southwest again after the first couple of utter crap experiences. Short of always free Wi-Fi and some new gate staff - especially in San Francisco - not sure that wild horses could drag me back.
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