Flew SW a few months ago and had trouble understanding where to stand to Board.
Asked the SW ticket agent and was told to wait for the announcement. I did and he sounded like an auctioneer - could not understand a thing he said. Was told by other passengers where to stand after a few wrong places. Wrote into the customer service e-mail and did not receive a reply.
Like the SW concept, but could be a lot more helpful and friendly.
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