I have my small roller board carryon, typically lightly packed so I can fit it into overheads with no problem. Twice on Southwest within the past 6 months I was in the unfortunate group C for cattle-call boarding. By the time I got to back of plane I was told there was no spot for my carry-on and I'd have to check it. Not so, once back there, I clearly saw several spots where mine could have fit. It was very annoying to see this. Due to the miserable cattle call conditions and above mentioned refusal by crew to even try to rearrange a couple of coats and shopping bags so more carryons would fit convinced me to never fly Southwest again. Sorry, you lost a customer. I prefer to pay $50 more to eliminate anxiety about where I'm going to sit and to ensure my bag can go with me. P.S. Having customers sprawled on airport floors to save spots in lines A, B, C is really unpleasant and a safety hazard.
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