I'm large. I can still get the arm rests down on either side of me, however. The point isn't, and was never, about the refund. It was about the policy, how it was enforced, and how it makes people -who already lead a difficult life- feel.
Yes, many of us who are fat try to lose weight. We're all attempting it.
But, frankly, I'll be looking for another airline from this point on.
What Mr. Smith was using his soapbox -something the rest of us do not have- to accomplish was to ask you to:
1. Admit you you wrong,
2. Change your policy,
3. Look into maybe some more room on your planes.
Would it be expensive?
Probably.
Would it no longer make you the Wal*Mart of the skies?
Possibly.
You'd also be better than what you are, now.
So far, reading your blogs have been like reading the so-called "apologies" of politicians who have been caught in extra-marital affairs. You don't really apologize: you just smooth things over and try to hold down the fort until people forget. Heck, it'll probably even succeed: customers have a short memory. But, for myself, I don't.
-Dave
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