It's really a shame that the professionalism of your flight staff through your organization has gone down so sharply. I understand that Southwest is a more "casual" airline, but Southwest is providing a service, people are paying hard earned money for the service, and professionalism should be a hallmark in your "policies".
It seems to me, after looking at both sides of the story, that professionalism purely did not exist when dealing with Kevin Smith, OR the lady that this SAME thing happened to on his return flight.
While I understand that Southwest does not charge for baggage, maybe, just maybe, they should charge for baggage to soften some of these "issues" that seem to be arising within your organization more and more frequently.
I have flown Southwest before, as I have other airlines, and I am average sized. I can honestly say, that the flights I have had on Southwest have been among the worst that I have experienced (by the way I'm an average sized person). One flight imparticular, when my flight was landing, the ENTIRE cabin shook fiercely, and for the first time I was truly afraid to fly. Not to mention earlier in the flight I witnessed the flight attendants being rude to people, for no relevant reason.
As others have mentioned, this is hardly an appology, and I would not be a bit surprised if your organization begins to lose money due to this. KEEP SOMETHING IN MIND.... while someones habits are their own, I hardly consider someone larger than I sitting next to me, as infringing on my personal space. ITS A DAMN FLIGHT, IT LASTS MAYBE 2-3 hours... suck it up and go on with your life. Maybe your "headphones and music" that you are listening to are bothersome to others, or maybe you are the "smelly guy" that we all get stuck next to at some point or another. HEY maybe passengers should be checked to see if they smell ok before getting on the flight as well, and if you stink, you have to wait for the next flight after you shower and prove that you did.
If this is all you have to bitch about, someone being large sitting next to you makes you "uncomfortable" YOU NEED TO GET YOUR LIFE IN CHECK, and realize what is more important in your life.
I wont be flying Southwest again.
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