Upbeat attitude, new commercials and the usual lower cost flights will get Southwest on the top of J.D.'s list very quickly. I'm rooting for you.
For those who kept saying Delta was ranked #1, read on:
WESTLAKE VILLAGE, Calif.: 30 June 2009 - Alaska Airlines ranks highest in customer satisfaction among traditional network carriers, while JetBlue Airways ranks highest among low-cost carriers, according to the J.D. Power and Associates 2009 North America Airline Satisfaction StudySM released today.
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