Shame on you, Southwest: I've met Kevin Smith in person recently, and while he's a big guy, he's nowhere near what what would consider as a "safety" or "comfort" risk on a Southwest flight. If he represents the benchmark, there are a whole lot of people you'll need start throwing off your planes. But worse: you outed his information about routinely purchasing two seats, and making that the basis of denying him later? Frankly, if I had the money, I'd be doing that all the time for the sake of additional comfort. But in this case, you've penalized and sought to humiliate an individual customer-- a doubly-lucrative customer, in fact-- all the while perhaps breaching a certain amount of privacy by revealing his purchase behavior. If you think that this blog post comes close to sincerity in apology, I think you're finding out where you're wrong. If your company is embarrassed by this incident, it's with good cause, and thank the Internet for bringing it down upon you.
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