While we are all pretty upset about the recent events, first with Aloha and then ATA, it is of hope that Southwest will think about flying to Hawaii in the future. We have flown Southwest for a number of years and hope to continue to do so in the future.
My husband and I purchased a gift card for our daughter and her finance to be able to fly to Hawaii for their honeymoon in June. It was such a shock when she called that morning and said that ATA went bankrupt. The rub with all of this is that no matter what we tried to do to get this resolved through Southwest, all we got was what the rules were. This is what surprised me the most. I do understand that after listening to people ask for exceptions, etc. all day long that it could probably get annoying after awhile, however, no one would budge on the rules.
I do have a concern about gift cards. While it was generous of Southwest to give our money back, it did not go back into the original format, as was stated in so many of the emails and even in this blog. It was handled as if you cancelled the flight yourself and now there is a time limit on how long you can keep that gift card.
Based on the three times I called and the other two times my daugher called, they weren't budging from their decision in customer service.
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