I LOVE Southwest, but this is neither simple nor rapid. You can't say with a straight face that this program will be better for your customers. I can see how you think it's better for you. But when so many of your customers are so upset, you might want to reconsider. We do have a choice of airlines, and we choose Southwest because we know our experience will be better than on other airlines. I'm starting to wonder if that's a priority for you anymore. Just because this program sucks less than other airlines' doesn't make it Southwest caliber.
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