02-16-2010
01:47 PM
1 Love
kevin smith is no bigger than millions of americans, men and women, and the airline simply blew it. this is a policy that should apply to truly seriously obese people sparing both them on-the-spot awkwardness and other fliers' discomfort. and of course kevin smith buys multiple seats for privacy's sake, not because of his pants' size. instead of puffing all this smoke, a sincere apology and an effort to reconsider a policy that leaves far too much...seat room for bad calls by employees would have been a step in the right direction. i wonder how many other people like me simply won't be willing to risk potential public humiliation by southwest the next time we make our airline reservations; i would guess that it is a great many more than have taken the time to comment. bad call and bad response.
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