02-17-2010
12:49 PM
1 Love
I honestly do not see what the issue is. If you are overweight, it does not entitled you to additional rented space for free. Therefore, if you require two seats, you need to purchase them. I understand this man has purchased two seats in the past (so he obviously understood that he requires them) however he did not obtain two seats for the flight in question and now it is a big issue. Southwest acted appropriately in this case and I hope will not hesitate to do so again in the future.
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