In a word, Mr. Green, horsesh*t.
Southwest is taking what was a very easy and straight forward RR system and turning it into the same convoluted mess every other airline has. Southwest's program was always nice because you didn't have to worry about distances, price tiers, etc. A reward = a ticket anywhere.
If the program is no longer tenable, that's one thing. But if you're going to continue to lie and claim there is more value where clearly there is less, please stop.
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