First: I am a complete die-hard about Southwest airline. I do not miss a chance to tell someone that SW is by far the best airline to fly.
Second: I finally had reason to fly AirTran on a return flight from NYC, changing planes in Atlanta. Both of the flights were glaringly lacking anything remotely related to SW. Most noticeable was the lack of customer service! I am very concerned but have faith that the folks at SW will straighten things out in time.
Third: I like the idea of my favorite airline having access to new cities and most importantly having more gates at my most used airport, LGA.
Fourth: I remain patient, full of confidence that the team at SW that has brought so many innovative and wonderful customer service ideas to frutation will smooth all of this out in due time.
Thank you SW!
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