02-17-2010
12:58 AM
1 Love
That is the biggest non-apology apology I have ever read. That's really how you want to handle this? To try and have a PR battle with him? You're outgunned from the start. You would have been so much better off actually admitting your mistake and trying to rectify things instead of entrenching.
You don't want to admit your mistake because you're afraid he'll sue you or whatever, but by maintaining this route you are doing so much MORE damage to yourself.
This could have been just a case of one employee messing up, but now it really is a reflection on your whole company.
I know when I have the choice, I will never fly Southwest again. And I'm not even fat!
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