01-10-2011
12:42 PM
2 Loves
Southwest, I'm disappointed.
I recently moved to Golden, CO (near Denver) from Cleveland. I had plans to be travelling a lot - holidays, weekends, surprise visits. I *was* routinely booking with southwest without doing much comparison shopping for two reasons:
1) I knew that your ticketing policies were bar-none the most flexible in the industry, and
2) I knew that my loyalty would be rewarded with free tickets on a regular basis.
Your new rapid rewards program significantly increases the amount of round-trips I'll need to obtain a free flight, and is making me question just how valued I am as a customer. As it is, I will not rack up the 7,200 (essentially, 1/2 of a one way) points I'll need to buy the remaining RR credits I'll need - you're putting me on a clean slate here and I *do not* appreciate that in the least.
United/Continental offers regular nonstop service from Denver to Cleveland. American has always treated me like gold even as an infrequent flier (I may have to pay change fees with both carriers, but I know what I'm getting). Both of these carriers offer international service to places I'd like to visit.
Are you sure you're really making decisions that are in your best interests here?
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