02-15-2010
11:13 AM
1 Love
This is an example of why there can not be a gray area. If you are going to allow your employees to make this type of decision without a quantitative measure - you are opening yourself up to this. Your airline deserves the world of bad PR that this has resulted in. And then to go the extra mile and disclose private travel habit info. If anyone of us that flies your airline had the money to buy 2 seats - i am sure that most of us would. My 10 year old son feels crowded in your tiny seats and he weighs 70lbs. Your employee dropped the ball for the organization and you have been called on the "carpet" for it. Someone should have been at the gate in Burbank kissing his feet - apologizing for your employee. I hope there are grounds for a class action lawsuit for all who have been wronged in this way. If you are going to make these rules, place a seat surrounded by walls a the gate like you do for luggage. If you cant fit you can't fly. DO NOT LEAVE THIS IN SOME GRAY AREA. We all have been next to a large customer at one time or another. His flight was a one hour commuter, not a cross country junket. There should be NO GRAY AREAS here. If you are going to impose a rule, you must be able to solidly quantify your justifications for the decisions of your employees.
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