04-08-2008
09:22 PM
3 Loves
Hey there - I am sure you are all swamped with the ATA going out of business and I understand that you have to deal with immediate passengers, but I have a question: Are you really going to get me an alternative flight or come June when you have time for me I will get a refund and then tickets are 3x the cost? One
See I booked 4 tickets to Hawaii and its the trip of a lifetime for my family. We are stopping for a few days in Las Vegas each way. I booked hotels, excursions, cars, etc. around these flights. I can't get an answer when Southwest will get to me and if I wait and you don't get me a new flight - well then I may not be able to pay for the cost of the tickets. I spoke to an agent today who said that Southwest may not even accomodate me at all. Then I called another agent who said they will through August 22nd.
I just want to understand what is going to happen and when I can expect a call. The email said call after April 7th. I did. Now they are telling me May 3rd.
Any information would help.
... View more