02-16-2010
05:14 PM
2 Loves
Kevin hardly qualifies for the 'Person of Size' rule... so this was a BIG SWA screw up... my question is, if Kevin DIDN'T qualify for this rule... but they put him into that category anyhow... where were the people making this judgement call on my flight from Las Vegas to Los Angeles in 2005 via SWA? this person literally had half of their left gut IN MY LAP, and their Right half on the lap of the guy in the window seat (fortunately I was in the aisle seat so I had a little extra breathing room)... why didn't SWA make the call on THIS guy? why didn't SWA offer ME a refund for having to have this person's 'extra weight' being stored in half of my seat? It seems that they are indiscriminate in who they choose for this rule to apply to...
I complained upon landing in LAX, and was issued an 'apology, that the person should have had 2 seats (apparently I wasn't the only person who brought this to their attention), but that it was 'over and i was home'... yes, it was over, yes, i was ALMOST home (still had a 1 hour drive home actually), but to this day I have not flown SWA since (that's 5 years SWA), whereas I used to fly quite often via their airline.
and Trust me, Kevin Smith is no where NEAR the size of this guy who flew next to me...who the heck is making the judgment calls at the gates?
Come on SWA, admit that there are many many major flaws with your "Person of Size" policy, which is overlooked in most cases, and applied in cases where it need not apply.
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