02-17-2010
12:23 AM
1 Love
SWA-
Even as a skinny passenger, I would expect more from you. You've just racked up a list of missteps:
-A questionable decision to remove him from the flight.
-An insincere apology.
-A complete lack of understanding of basic customer service principals.
This whole thing, including your blog post, is not only rude but also bad business.
Reap what you sow.
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