09-15-2007
01:33 AM
1 Love
Thank you, Colleen! It is indeed relieving to know that cooler, rational heads prevail in the executive suite.
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09-09-2007
09:05 PM
1 Love
Mr. Lusk's latest comment is quite revealing. As a member of management, he sets the tone for employee-to-customer communications, and that tone appears to be defensive and antagonistic. So the next time any of you Southwest diehard fans encounter a customer service rep at this airline more interested in sassing back than actually helping, just remember that the attitude has management's stamp of approval.
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09-09-2007
12:35 AM
1 Love
Also - just some food for thought, for the commenters supporting the customer service rep's handling of the situation, praising them for having "morals" and "standards" -- those are very subjective things. I have morals and standards, but they're probably quite different from yours. I guarantee you won't be happy if I hold you to them, and I hope you keep in mind your rubber-stamp approval of such behavior when someone treats you unfairly.
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09-09-2007
12:17 AM
1 Love
So where is Southwest's dress code when it comes to men? I've lost count of the number of times I've seen (and smelled) disgusting young twentysomething men stumbling on board at LAX or SAN wearing wrinkled t-shirts, shorts that haven't been laundered since spring break 2006, wearing flip-flops that show off their greasy, nasty feet. But the minute a clean and presentable woman in a short skirt gets on a plane, oh my god, it's time to break out the burqas.
The double standard is blatant and appalling, and it's obvious some of your front line customer service staff are in dire need of a talking-to -- or at least a thump on the head!
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