As a flight attendant for Southwest, I have noticed that since the new boarding procedures have have started, it seems like the plane is being boarded a little faster. I am pleased the family boarding is after the 'A' group as well.
In talking with passengers, most of them just don't understand why we've changed our procedure... after explaining what I've learned about the new boarding, the passengers seem to understand a little better. I think change is change and some people don't like change. Like Gary said in the video- we can't be everything to everyone... but I think this will keep our loyal customers loyal by not assigning a seat... but then again, this will keep away some passengers who like to have an assigned seat.
Just a note: Most of the passengers who I've talked to actually prefer the new procedure.
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