06-12-2008
03:20 PM
8 Loves
Interesting thoughts. One lesson not demonstrated as learned in your blog was that instead of being prepared or equipped to delight the customer as Southwest employees often do, Starbucks has gone one step further--they are interacting with the customer to find out how to make the experience progressively better. For more on my thoughts as it relates to your blog go to http://www.salescooke.com. The fact that Starbucks is actively interacting with the customer is the real "wow" factor here.
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