11-19-2007
07:40 PM
1 Love
We have homes on the East Coast (Philadelphia) and the Other Coast (Spokane, WA) and fly cross-country several times a year - often on Southwest. In general we have liked the experience, and have on a couple occasions snared boarding passes numbered in the first 5 (yeah, my wife has the internet thing timed to the nano-second). While not crazy about playing the A-B-C Line-up Game, we endured and usually were there early enough to get seats to our liking, at NO ADDITIONAL COST. You have always put the customer first, and to your credit, you fill your planes and turn them areound better that anyone we fly. But PLEASE take heed of what we, your loyal customers, are saying. Don't rock the boat for those of us that got you where you are today. Establishing "classes of boarders" goes against your founding principles. We all know what KISS means - let's admit the error in judgemant and level the playing field again.
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