02-15-2010
03:05 PM
Bullshit, this is not an apology.
If you tell someone that they can't fly for safety reasons if they can't lower their armrests, and then continue to remove them from a plane when they show you they can lower their armrests then you don't deserve to claim the high ground. Seriously I know your customer service sucks, but if you can't tell the difference between someone who seriously could be a "safety hazard" and someone who is just heavy set then you can't have that policy. If you could find a way to actually tell at what point it becomes a "safety hazard" (besides your seat belt and armrest standards which you obviously don't care about), then maybe you wouldn't be accused of just trying to bilk customers.
So see how well your business does now that people know that you take advantage of heavy set people to purchase unused seats, and how you can indiscriminately embarrass people and treat them like shit.
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