02-15-2010
06:15 PM
Southwest - looks like you guys stepped in a big pile of PR Doo-Doo. Removing a big passenger from a flight even though he passed the "Seat belt & Arm Rest Test" is just plain wrong. From all the comments I have read on this blog, it looks like the majority of people think you were in the wrong; Myself included. Discrimination takes many forms. You as a company seem to enforce your "Customer of Size" policy when it suits your fancy. Too bad you picked on a guy with so many well know contacts and associates. Would you pull Oprah Winfrey off your plane if she could not get her arm rest down and didn't have an additional seat purchased? I think not, but the difference is that she is not a fat bearded caucasian guy. She would sue your company 'till your ass bled, and then rip you again on her show.
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