It is disappointing that Southwest chose to insult their customers by pretending that you can earn flights faster under the new RR program. While I support changing the system from credits to points, the conversion rate is not equitable (the former system earned a free round trip after 16 flights, the new system earns a free round trip after 20 flights).
It is probably too late to change this program, but I hope that Southwest will offer a one-time opportunity for passengers to convert their credits into points (rather than only allowing them to convert points into credits). In the meantime, I have already booked my next flight to Denver on Frontier.
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