The new Rapid Rewards is the death nail for this once good company. I've been a member of RR for 20+ years, but no longer. I'll fly ANY airline other than SWA. I had earned 8 flight awards over the past several years and paid $50 each to re-new them. I just discovered that unless I use them all this week, they are no longer eligible to re-new. They also will no longer allow you to trade up to Freedom tickets. WHAT A CROCK! They have lost me as a customer. I have been loyal to them, but they have spit on me.
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