11-16-2007
02:23 AM
3 Loves
I agree with the ealerier flyer who left this message," While I have no issue with the changes themselves, the implementation of these changes will be the key." I've just signed in on-line to print my boarding pass 24 hours in advance and have received the following message. You are not checked in for your flight. Proceed to gate for boarding pass. I called the 800 customer service and they said their were no more tickets available to print from the on-line check-in. She assured me that I was A-listed, but that I couldn't check in and print my boarding pass. I flew this morning and I was A-listed and when I checked in I at the gate I was awarded B-55 which was hardly an A-listing. What gives with this new system? Now I have no boarding pass and I'm at the murcy of a person at the airport. I check-in on-line so I don't have to waste time interfacing with a human who doesn't have my interests at heart. The computer system is unbiased and that was the success of the program. The implementation process needs to be fixed so a frequent A-flier can again check-in on-line before they go to the airport. In the old system at least you received your boarding pass and knew where you stood A, B or C before arriving at the airport. Please fix it.
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