Your company does a very poor job of tracking your customers. In the last month I have flown to Las Vegas and SW had no Frequent Flier miles listed. In the same month (December) I cancelled a flight to Phoenix and asked that I use it this month (Jan.) I had the days and times of the flights to convey to the airline specials but it took forever. I tried to convert it to a flight this weekend to Ind. but to no avail. I will spend more time tomorrow on the phone explaning the $$$ change to someone to try to get it right. My Frequent Flyer # is worthless! Whatever happened to the good old days of Southwest?
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Southwest is going South! After flying with Southwest since 1974, I was not able to change a flight that still had tickets available at an upgrade of $80 plus dollars. One of my office staff cancelled the wrong ticket and even though seats were still available on the flight I wanted, Southwest was not willing to change my ticket. My thousands of Frequent Flyer miles didn't mean a thing! Obviously, Herbert D. Kelleher(CEO) & his old buddy, Rollin King, obviously, have no knowledge of what goes on in the day-to-day operations of Southwest. What a sad day it is to see Southwest has become just like the rest! I used to think they had the best common sense Customer Service. No More! They have become like all the rest of the money grubbing airlines.
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