i dont think that Anonymous, on the comment dated 5/29/08 , is telling the whole story.. First, why would anyone, with a confirmation number and an email confirming a reservation, not follow up and talk with another agent if the first agent is saying something that is obviously incorrect... Second, SWA did not make you eat the cheap fare you paid,, they left it available to use on future business with SWA.. I dont know if any other airline that does that..
SWA seems to have it right.. sell a ticket at a reasonable price, give me a clean airplane, give me agents, pilots, flight attendants that seem to like their jobs, and get me to my destination on time and without a bunch of hassle...
GO SWA,,,, Keep up the good work
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