SWA has always been a pleasant airline to fly. I have never been a fan of the "cattle call" boarding system, but on-time flights are much more important. On-line checkin is great, and I believe the testing in SA is a step in the right direction also. Finally, if all airlines limit carryon baggage to a woman's purse or a man's briefcase, all boarding and deboarding would be faster, making turn times faster and more profitable, not to mention security checkins would be simpler and faster. Keep up the good work SWA and thanks for years of great service.
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