08-07-2009
03:34 PM
10 Loves
This story warms my heart in so many ways. I'm a frequent Southwest traveler and work in organizational development. I not only love how you helped your Customer, but how you share the positive reinforcement for your Employees in such a public manner. That, the trust you give to your Employees, and their natural inclination to make all situations right and high-quality really shows what an excellent corporate culture you've got at Southwest!
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